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Bancroft’s School Terms

Bancroft's Terms and Conditions of Service

By placing a booking with the Bancroft’s Home to School Bus Service the parent/Carer acknowledges that they have read, understood, and accept these Terms and Conditions as detailed below: 


  • Children in Year 4 or above only are permitted to travel on the school bus
  • Parents/Carers must register/re-register pupils each year for the bus service, using the Kura App and will be notified about booking windows/registration periods
  • Parents/Carers accept that bookings are for the entire school year and are for and five days  per week either one way or return journeys
  • Journeys booked but not taken are nonrefundable. Any journey cancelled, ad hoc, via the App, will not reduce the amount charged. Cancellations must be made in accordance with the cancellation policy set out below
  • The School offers bus service bookings on a first-come first-served basis. Although the School will do its utmost to accommodate all requests for use of the service, it has no obligation to increase capacity on any route 


Use of the service:

  • Prep school student(s) (Years 4, Years 5 and Years 6) must be met by parent(s)/ guardian at the scheduled arrival time, should the parent(s)/ guardian not be at the stop the driver will proceed onto the journey with the student(s) on board. If the student has not been picked up from the next available stop(s) the student(s) will be taken back to the Senior School Reception for collection at the end of the journey
  • Pupils must ensure they travel on the route for which they are registered only
  • Pupils must carry a valid pass when travelling
  • Parents/Carers are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy 
  • Parents/Carers are asked to remind their children that they must abide by the School’s bus travel Code of Conduct
  • Ad hoc journeys are permitted by pupils not registered for the service, but where availability permits only. Parents must first register on the Kura app by calling the Kura team on 020 4518 1004. A charge will be payable for these journeys and subject to availability
  • Records will be reviewed regularly by Kura and the School, and where students are making journeys for which they have not registered/paid, the Bursary will follow up with a request a) for payment and b) for clarification about future use patterns.
  • In the event of severe weather conditions and if the School is to open, parents will be advised accordingly by Kura after appropriate risk assessments have been made to take into account the safety of pupils for the journey.

Changes to use of the service:

  • Any changes to a pupil’s use of the School Bus Service (for example: frequency, route, home  pick-up stop) must be made via the Kura app or portal and must be made in line with the  cancellation policy set out below. 
  • The school reserves the right to make route alterations after publication but will provide  notice of any such action. 


Cancellation policy/withdrawal from the service:

  • Parents/guardians wishing to withdraw their children from the service entirely, partially or ad hoc, must provide a full-term’s notice, by email to [email protected] and copied to [email protected] or forfeit the full term’s charges in lieu.
    • This means that you will have to pay for an entire full term, even if you do not plan to use transport during that term.
    • ‘A full term’s notice’ means that the cancellation is submitted on or before the first day of the preceding term

Kura reserves the right to make changes to these Terms and Conditions after publication and will notify users of the service of any such changes.

Bancroft's Code of Conduct

Pupils must:

  • Be ready to board at the allotted time standing at the bus stop. If you are late, the bus will be unable to wait. Buses will not wait past the scheduled pick-up time; if the bus service is running late it will not wait at the stop as all pupils should already be at their agreed stop. No responsibility can be taken for pupils arriving late at the pick-up points.
  • Travel on their designated bus only. Pupils will be picked up from the designated point on the route at the assigned time, and taken to school.
  • Carry their pass at all times and produce it when asked by a driver or member of staff
  • Be polite and respectful to the driver and all other passengers at all times. Pupils must be aware that school rules apply on the buses. Breaches of school rules will be dealt with by the school’s internal Procedures.
  • If they see someone behave badly on the bus, inform the school via their tutor or class teacher
  • Follow any instruction from the driver without question – it is for their safety and the safety of others. The driver will report any misbehaviour to Kura or the School. The School will then decide what actions, if any are necessary.
  • Stay seated and must fasten their seat-belts at all times, and behave in an orderly manner. Standing or moving in the aisle is strictly prohibited except when boarding and alighting from the coach.
  • Look after their belongings and keep them in a safe place. Personal property carried by the pupils is completely their own responsibility. 
  • Take litter off the bus
  • Make sure any necessary medication is taken before leaving home or school
  • Be aware that some vehicles are currently fitted with CCTV cameras. Footage may be used to support the disciplinary process if it is required and also for the purpose of any request for insurance or law-abiding purposes.

Pupils must not:

  • Discuss any requests for changes to pick-up and drop-off times/points with the driver but we ask that you/ your parent to direct these queries, in writing, to Kura.
  • Tamper with any part of the coach or its equipment is forbidden.
  • Shout, use bad language or make signs out of the window
  •  Take part in any other anti-social behaviour
  • Start arguments or engage in verbal bullying, engage in fighting or ‘play fighting’
  • Distract the driver except in an emergency
  • Eat or drink on the bus
  • Leave any items on the bus