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Eltham Booking Terms


By placing a booking with the Eltham Home to School Bus Service the customer acknowledges that they have read, understood, and accept the Terms and Conditions as detailed below:

Route Pricing 2022/23

Coach bookings are prioritised for daily users (5 days a week) of the coach service either for a single journey (am or pm) or a return journey. All coach bookings are eligible for use of the late service at no extra cost. It is possible to book for a different stop and/or route on different days to suit family requirements, capacity permitting.

Bookings made for a full term or more are discounted by 34% compared to the Ad hoc (prebooked) price. Journeys that have not been booked in advance will be charged at £10 per journey, e.g. if a student travels in to school and back home again on the service without a booking the total charge for that day will be £20.

Ad-hoc bookings that are not taken, or cancelled via the Kura app, are not refundable.  Please refer to the cancellation policy set out below.


  • Parents/guardians must register/re-register pupils each year for the bus service, using the Kura App. Booking windows and registration periods will be communicated throughout the year.
  • Parents/guardians accept that bookings are for the entire school year.
  • Journeys booked but not taken are non-refundable. Any journey cancelled, ad hoc, via the App, will not reduce the amount charged. Cancellations must be made in line with the cancellation policy set out below.
  • The School offers bus service bookings on a first come first served basis. Although the School will do its utmost to accommodate all requests for use of the service, the School has no obligation to increase capacity on any route.

Use of the service

  • Pupils must ensure they travel on the route for which they are registered only.
  • Pupils must use their card ID to tap on and off the vehicle.
  • Passengers are advised that they need to be at stops 5 minutes before the advertised time.
  • Parents/guardians are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy.
  • Parents/guardians are asked to remind their children that they must abide by the School’s bus travel Code of Conduct.
  • ‘Ad Hoc’ journeys are permitted by pupils who may not be registered for the service;
    however, it should be noted that this is only where availability permits.

Changes to use of the service

  • Any changes to a pupil’s use of the School Bus Service (for example: frequency, route, home pick-up stop) must be made via the Kura App.
  • The School reserves the right to make route alterations after publication but will provide
    notice of any such action.

Cancellation policy: withdrawal from the service

  • Parents/guardians wishing to withdraw their children from the service entirely must provide half a term’s notice, by email to [email protected] , and copied to [email protected] or forfeit the full term’s charges in lieu.
  • This means that you will have to pay for an entire half-term, even if you do not plan to use transport during that half-term.‘Half a term’s notice’ means that the cancellation is submitted on or before the first day of the preceding half term.
  • Ad hoc bookings are nontransferable and nonrefundable. The ad hoc booking window is open up to 2 hours prior to the start of the route to allow for flexibility.

Special Conditions

Eltham College staff may be given permission to use the coach service, but only by the agreement of Ann Massey and where capacity is regularly available on the relevant route.