Terms and conditions
By placing a booking with the Forest School Home to School Bus Service the customer acknowledges that they have read, understood, and accept the Terms and Conditions as detailed below:
- Children in Year 3 or above only are permitted to travel on the school bus.
- Parents/guardians must register/re-register pupils each year for the bus service, using the Kura App. Booking windows and registration periods will be communicated throughout the year.
- Parents/guardians accept that bookings are for the entire school year.
- Journeys booked but not taken are non-refundable. Any journey cancelled, ad hoc, via the App, will not reduce the amount charged. Cancellations must be made in line with the cancellation policy set out below.
- The School offers bus service bookings on a first-come first-served basis. Although the School will do its utmost to accommodate all requests for use of the service, the School has no obligation to increase capacity on any route.
Use of the service
- Pupils must ensure they travel on the route for which they are registered only.
- Pupils must carry a valid pass when travelling.
- Parents/guardians are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy.
- Parents/guardians are asked to remind their children that they must abide by the School’s bus travel Code of Conduct.
- Ad Hoc journeys are permitted by pupils not registered for the service, but where availability permits only. Parents must first register on the Kura app by calling the Kura team on 01753 907950. A charge will be payable for these journeys.
Changes to the use of the service
- Any changes to a pupil’s use of the School Bus Service (for example; frequency, route, home pick-up stop) must be made via the Kura App.
- The School reserves the right to make route alterations after publication but will provide notice of any such action.
Cancellation policy/withdrawal from the service:
Pupil code of conduct
The driver’s role is to drive the bus and reach the School/home stops safely and on time; it
is not to be responsible for dealing with any poor behaviour unless it affects safety. To
support this pupils are required to follow this code of conduct.
- Be ready to board at the allotted time. If late, the bus will be unable to wait
- Travel on their designated bus only
- Carry their pass at all times and produce it when asked by a driver or member of staff
- Be polite and respectful to the driver and all other passengers at all times
- Follow any instruction from the driver without question – it is for their safety and the safety of others
- Keep the aisle clear
- Stay in their seats with seat belts fastened
- Look after their belongings and keep them in a safe place
- Inform the School or their parents if they see someone behave badly on the bus
- Make sure any necessary medication is taken before leaving home or school
Pupils must not:
- Not distract the driver (this includes talking to the driver whilst the vehicle is in
motion) except in an emergency
- Shout, use bad language or make signs out of the window
- Start arguments or engage in verbal bullying
- Engage in fighting or ‘play fighting’
- Consume food (including chewing gum) or drink on the bus
- Throw objects inside the vehicle
- Take part in any other anti-social behaviour
- Ask to be dropped off anywhere other than their agreed stop
- Cause damage the vehicle
- Block any of the exits including emergency exits
WHEN BOARDING THE VEHICLE :
- Pupils should have their passes ready to ‘board’ onto the Kura system
- Pupils should board in an orderly fashion and not push other passengers
- Pupils should take their seats quickly
- Pupils should fasten their seatbelts as soon as they sit down
- Pupils should store their coats, bags and other luggage either in the overhead
storage or under their seat
ONCE THE JOURNEY HAS STARTED :
- Seatbelts must be worn at all times
- Pupils must remain in their seat throughout the journey
- Pupils must not put their feet on any part of the seat
- Pupils must not turn in their seat or kneel on the seat
- The use of speakers, from mobile phones, music devices or any other device, is not
AT THE END OF THE JOURNEY :
- Pupils should remain in their seat with the seatbelt fastened until the vehicle has stopped
- Pupils should have their passes ready to ‘disembark’ from the Kura system
- Pupils should take all belongings and litter off the bus
- Pupils should alight the vehicle swiftly and safely