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Ipswich School Ts and Cs

Terms and Conditions of Service

Ipswich School Transport


Parents/guardians must register/re-register pupils each year for the bus service, using the Kura App. Booking windows and registration periods will be communicated throughout the year.

Parents/guardians accept that bookings are for the entire school year.

Journeys booked but not taken are non-refundable. Any journey cancelled, ad hoc, via the App, will not reduce the amount charged. Cancellations must be made in line with the cancellation policy set out below.

The School offers bus service bookings on a first come first served basis. Although the School will do its utmost to accommodate all requests for use of the service, the School has no obligation to increase capacity on any route.

Charges 23/24

Area discounted price per journey (when booking more than 3 days per week) Daily adhoc Charge
Brantham £4.19 £5.38
Bury St Edmunds £4.35 £5.61
Colchester 1,2 and 3 £4.20 £5.38
Dedham £3.95 £5.07
Eye £4.20 £5.38
Felixstowe £3.92 £5.02
Hadleigh £3.95 £5.07
Halstead £4.20 £5.82
Kesgrave £4.23 £5.42
Nayland £3.95 £5.07
Sudbury £3.81 £4.87
Tendring £5.32 £6.82
Woodbridge £4.23 £5.42

Amendments or cancellation

Any amendments to a pupils’ journeys should be made directly via the Kura App.

Parents/guardians wishing to withdraw their children from the service entirely, partially or ad hoc must provide a full term’s notice, by email to [email protected], and copied to [email protected] or forfeit the full term’s charges in lieu.

This means that you will have to pay for an entire full term, even if you do not plan to use transport during that term.

‘A full term’s notice’ means that the cancellation is submitted on or before the first day of the preceding term

Use of the service

Pupils must ensure they travel on the route for which they are registered

Pupils must carry their fob pass when travelling.

Passengers are advised that they need to be at stops 5 minutes before the advertised time.

Parents/guardians are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy

Parents/guardians are asked to remind their children that they must abide by the School’s bus travel Code of Conduct.

Changes to use of the service

Any changes to a pupil’s use of the School Bus Service (for example: frequency, route, home pick-up stop) must be made via the Kura App

The School reserves the right to make route and timetable alterations after publication but will provide notice of any such action.

Contact numbers

If you have an urgent query about your child’s bus route during service, then please contact the Kura control centre on 0203434 3313. This number is staffed from 06:30 in the morning to cover travel into school. It is also covered until 19:00 during the school-to-home run.

If your enquiry is not of an urgent nature please email us at [email protected]

Lost property

Should a pupil leave any item on a school bus then parents should contact Kura either via email: [email protected] or by phone 0203 434 3313 to report the loss providing the bus route and a description of the item(s).

Kura will contact the appropriate bus company to find out if the item has been found. Pupils can then pick up the item on the next run.

Pupil Code of Conduct

Pupils must:

  • Be ready to board at the allotted time standing at the bus stop. If late, the bus will be unable to wait
  • Travel on their designated bus only
  • Carry their pass at all times and produce it when asked by a driver or member of staff
  • Be polite and respectful to the driver and all other passengers at all times
  • Follow any instruction from the driver without question – it is for their safety and the safety of others
  • Stay in their seats with seat belts fastened
  • Look after their belongings and keep them in a safe place
  • Take litter off the bus
  • If they see someone behave badly on the bus, inform the school or their parents. The driver’s role is to drive the bus safely and not to be responsible for dealing with any poor behaviour unless it affects safety
  • Make sure any necessary medication is taken before leaving home or school


Pupils must not:

  • Shout, use bad language, or make signs out of the window
  • Start arguments or engage in verbal bullying
  • Engage in fighting or ‘play fighting’
  • Distract the driver except in an emergency
  • Eat or drink on the bus
  • Take part in any other anti-social behaviour
  • Leave any items on the bus
  • Ask to be dropped off anywhere other than their agreed stop