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Ipswich School Coach Services are proudly provided by Kura.

Here you’ll find information for parents and students including routes, timetables and contact details for our support team.

2024/2025

Route Destination AM Timetable PM Timetable

1

Bury St Edmunds and Stowmarket View as PDF

2A

Colchester 1 View as PDF View as PDF

2B

Colchester 2 View as PDF View as PDF

3

Dedham View as PDF View as PDF

4

East Bergholt/Brantham View as PDF View as PDF

5

Felixstowe View as PDF View as PDF

6

Halstead View as PDF View as PDF

7

Hitcham/Hadleigh View as PDF View as PDF

8

Nayland View as PDF View as PDF

9

Sudbury View as PDF View as PDF

10

Tendring Area View as PDF View as PDF

11

Woodbridge View as PDF View as PDF

12

Eye/Witnesham View as PDF View as PDF

13

Kesgrave View as PDF View as PDF

How are we performing?

Service Summary Autumn term Sept - Dec 2023

The Kura Team are working every school day from 6AM until the last bus has dropped off on the PM runs to identify drivers are logged in to the app – ensuring you receive accurate tracking. The team will also look for any issues and provide updates to those parents affected as soon as possible.

Kura are commited to transparency. We track our performance to make meaningful improvements to our services. We want to be upfront with you about our service performance, below you’ll find data on our key metrics of arrival time to first stop and arrival time to the School in both the AM and PM. Particular attention will always be given to delays that affect the registration period and impact students’ learning day.

Morning First Stop Arrival by route

A key metric for Kura teams to ensure routes start on time to ensure they can run as closely to the expected timetable as possible. Kura measures drivers against this metric and identifies and resolves issues to maintain or improve performance.

Morning arrival at School

This metric allows Kura teams to identify any trends or issues affecting individual routes. Our teams use this metric in combination with roadwork and traffic data to introduce improvements or reroute where specific areas at issue are identified.

Afternoon arrival at School

A key metric for Kura teams to ensure afternoon routes start on time and ensure they run as closely to the expected timetable as possible. Kura measures drivers against this metric and identifies and resolves issues to maintain or improve performance.

OBSERVER APP GUIDES

For assistance on how to use the Kura app please click here to view our video guides.

Terms of service

All bookings are subject to the terms and conditions available here, please ensure you read these terms and conditions.  Booking requirements and prices can be found within the terms and conditions.

Need Support? Get in Touch

To allow us to respond to you efficiently please contact our teams via the email address below, this will raise a ticket in our resolution system so you can track the progress of your query. We will respond to all queries by the end of the next working day.

Parent App FAQs

[email protected]

0203 434 3313

To allow us to respond to urgent queries quickly, please call during live morning or afternoon service hours only if you need immediate assistance.

Safety

We are dedicated to providing the safest, most reliable home to school transport in the UK and our advanced technology helps us to ensure services run on-time, pupils are transported comfortably and safely and parents are kept informed of the vehicles’ and their child(ren)’s progress.

Our Safeguarding Statement is available to view by clicking here

Data Security

Please follow this link to view our agreement with your school. This outlines how and why we use your data in accordance with GDPR.