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PACT Schools transport map

This page includes information for parents and students including routes, timetables and contact details for the Kura support team.

For the 2024/25 year, bookings and payments should be placed directly with the PACT transport team by emailing [email protected]

Once confirmed to Kura by the school transport team the journeys will be booked in the Kura App on your behalf.

Existing users should log in with their existing account details to track live journeys and receive notifications.

New users to the service will be sent an invite email once the booking has been confirmed to Kura by the school transport team. Please follow the steps in your invite email to activate your account, track live journeys, and receive notifications.

Terms and Conditions are available here

2024/25 Timetables

Routes Route Name AM Timetable PM Timetable

1

Embankment Gardens View as PDF View as PDF

2

Clapham Junction Station View as PDF View as PDF

3

Brighton Road View as PDF View as PDF

4

Montpelier Road View as PDF View as PDF

5

Coulsdon View as PDF View as PDF

6

West Wickham View as PDF View as PDF

Late Route Timetables

Routes Route Name PM Timetable

L2

Late Bus 2 View as PDF

L5

Late Bus 5 View as PDF

Code of Conduct

USE OF THE PACT HOME TO SCHOOL BUS SERVICE 2024/2025: TERMS AND CONDITIONS

(T & C’s)

 

Bookings:

  • Transport is available to all students.
  • Parents/guardians must register/re-register pupils each year for the service, this should be carried out by paying the invoice that will be sent just before the beginning of each term. New bookings for the AM and PM service must be made by emailing Pact Travel ([email protected]), providing parent and student details and which stop you wish to use.
  • Parents/guardians should accept that bookings are for the entire school year.
  • Ad-hoc bookings are available on late bus routes only. These must be booked and paid for via the Kura App. To gain access, please contact Pact Travel ([email protected]) for approval.
  • Journeys booked but not taken are non-refundable. Any journey cancelled, ad hoc, will not reduce the amount charged. Cancellations must be made in line with the cancellation policy set out below.
  • The school transport department offers this service on a first come first served basis. While the school will do its utmost to accommodate all requests for use of the service, the school has no obligation to increase capacity on any route.
  • A £15 penalty fee per journey will be applied to students who board the buses without a booking.

Use of service:

  • Pupils must ensure they travel on the route for which they are registered.
  • Parents/guardians are reminded their children are to abide by the school’s bus travel Code of Conduct.

Changes to use of the service:

  • Any changes to a pupil’s use of the school Bus Service (for example: route, home pick-up stop) must be made via Pact Travel ([email protected]). This will then be confirmed to Kura by the Pact Travel team.
  • The school reserves the right to make route alterations after publication but will provide notice of any such action.

 

Cancellation policy, withdrawal from the service:

  • Parents/guardians wishing to withdraw their children from the service entirely should provide a full term’s notice, by email to [email protected] and copy pact @ridekura.com, or forfeit the full term’s charges in lieu.

 

 

Code of Conduct for Pupils who use School Transport

 

 

The school wants students to stay safe and travel comfortably. Pupils must agree to the following code of conduct for the benefit of themselves and others. The school and parents (or carers) will be informed if the code is not followed and (under extreme circumstances) we may have to withdraw your transport service. And your parents/carers will have to make alternative travel arrangements. This code of conduct is based on respect for others, please remember to be polite and courteous. You are representing yourself, your family, and your school.

 

 

1. Bus Stop

 

  • Arrive at the bus stop at least 5 minutes before your bus is due. The bus has a schedule and will not wait if you are late.
  • If a bus is late, be prepared to wait for 15 minutes but no longer. Agree with your parents a plan B if the bus does not arrive or if you fail to catch it.
  • In times of bad weather, please ensure you have an alternative plan for these occasions in case the bus is unable to operate.

 

2. Disruption to services

There may be times where you may be assigned a temporary bus stop due to disruptions (e.g., road closures).

In other occasions, (e.g., weather) the service may be unable to operate at all. We will communicate this problem with any alterations with as much notice as possible. Alternative arrangements might not be always possible.

 

3. Being safe getting on and off the bus

 

  • Queue sensibly.
  • Allow passengers to leave the bus before you board.
  • Get on and off the bus respecting other passengers.
  • When crossing the road once you have left the bus, wait for the bus to drive away so that you are visible to other vehicles, and they are able to see you.

 

4. On the bus

 

  • Stay seated once you are on the bus; please wear a seatbelt if provided.
  • Do not disturb the driver unless there is an emergency.
  • Do not stand except when getting in or getting off the bus.
  • Do not use emergency exits or doors unless there is an emergency.
  • Do not eat, drink or smoke (including e-cigarettes) on the bus.
  • Do not leave any waste on the bus.
  • Violent behaviour of any kind will not be accepted, including abusive language, bullying, or throwing objects.
  • Look after the bus. Any damage caused will be liable for the full costs of repair.

 

  1. In case of an Emergency

If the bus breaks down or is involved in an accident, follow the driver’s instructions.

 

6. In case of an offence

 

Example of behaviours that are likely to result in criminal investigation.

 

  • Excessive damage to vehicle, (e.g. graffiti, vandalism.)
  • Possession or use of drugs.
  • Possession or use of offensive weapons (including replicas).
  • Offensive behaviour on driver

 

7. Notification

 

Operators will report any unacceptable behaviour to the school. Parents will be notified of this action. Parents will indemnify the school for any loss or damage caused by their children.

 

8. Updates to the Code of Conduct

 

The Code of Conduct will be updated regularly over the course of a school year.

OBSERVER APP GUIDES

For assistance on how to use the Kura app please click here to view our video guides.

Need support? Get in touch

To allow us to respond to you efficiently please contact our teams via the email address below, this will raise a ticket in our resolution system so you can track the progress of your query. We will respond to all queries by the end of the next working day.

Parent App FAQs

[email protected]

020 3880 9040

To allow us to respond to urgent queries quickly, please call during live morning or afternoon service hours only if you need immediate assistance.

Safety

We are dedicated to providing the safest, most reliable home to school transport in the UK and our advanced technology helps us to ensure services run on-time, pupils are transported comfortably and safely and parents are kept informed of the vehicles’ and their child(ren)’s progress.

Our Safeguarding Statement is available to view by clicking here

Data Security

Please follow this link to view our agreement with your school. This outlines how and why we use your data in accordance with GDPR.

Start your journey

For existing parents, students or staff. Shortly prior to service commencement, you will receive a Welcome Email with your secure, unique Link code allowing you to access the app.