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Role: Key Account Manager

Employment type – Permanent

Location – Maidenhead, Berkshire / with UK travel to meet clients as and when required

Reporting line – Head of Customers

Salary and a performance related bonus based on hard and soft objectives

 

The Role

The role will be responsible for the growth, development and retention of key customers within our Corporate sector. This is a vital role in the organisation that ensures we deliver the best service for the customer while at the same time ensuring the company is benefitting profitably.

Key responsibilities include:

  • To act as the lead point of contact for all enquiries specific to your customer portfolio
  • Primarily service outbound and inbound calls and enquiries though consultative selling and building relationships and trust with your customers
  • Ensuring all inbound leads are properly quoted for in line with our sales processes
  • To ensure that all inbound opportunities are developed into relationships, establishing rapport and understanding customer needs so that the outcome is repeat bookings.
  • Negotiate and close long term committed contracts with your customers
  • Build long-lasting relationships with your key accounts to help maximise their turnover and profitability
  • Reach agreed monthly/annual sales and margin targets
  • Development of account plans for each key customer
  • Development and growth of dormant accounts
  • Expand the list of active contacts in line with growth strategy
  • CRM administration (customer data maintenance)
  • Contract administration including associated documents for additional work and projects
  • Creation of bespoke contracts that are also viable for our operators
  • Producing client invoices strictly in adherence to company procedures
  • Upselling & Cross selling the full Kura portfolio of products and services
  • Provision of product demos remotely and on-site
  • The provision of high-quality implementation briefs to Projects & Implementation, Service Delivery and Procurement
  • Ongoing support for query resolution and supplier communication as appropriate
  • Management and analysis of monthly MI for your customer portfolio
  • Consistently demonstrate and adhere to the brand values at all times
  • Any other duties as required from time to time

The Person

Our ideal candidate is someone who has experience of working with corporate customers and/or in the transport industry (although not essential). Proven experience of growing Key Accounts is essential. Key personal attributes include:

  • A target-oriented individual with a proven track record of achieving targets
  • Able to demonstrate consistent performance against a broad and diverse customer portfolio
  • Comfortable operating at all levels within a company and able to adapt accordingly
  • Used to constraints and opportunities of a growing company
  • Be organised, able to prioritise, able to ensure tasks are completed accurately and on time, manage own time effectively, document key actions and follow up as appropriate
  • Excellent verbal and written communication skills; must be a listener, a presenter and a people-person
  • Able to analyse data and translate in to sales opportunities/customer solutions
  • Extremely driven, proactive, resilient, persistent, ambitious, responsible and disciplined

To apply

Use the “Apply” button at the top of this page or email Wendy Cook at [email protected]