St Faith’s Home to School Transport Services
Terms & Conditions
Introduction
These terms and conditions apply to all members of the St Faith’s School Community who make use of the home to school transport services provided by Kura on behalf of St Faith’s School.
By placing a booking with the St Faith’s Home to School Transport Services, all users acknowledge that they have read, understood, and accept the Terms and Conditions set out in this document.
Service Overview
Home to school transport services provided by St Faith’s School is intended to provide a sustainable, convenient, and cost-effective means of transportation to the school, and to reduce the impact of commuter traffic in Cambridge.
The home to school transport service is provided on a fully managed basis by Kura. All bookings are made through the Kura app or portal. Bookings can only be made by parents of children in St Faith’s and those other children specifically approved by the Bursar or Events and Operations Coordinator.
Bookings
Bookings from the Michaelmas 2023 term have been rolled over for the remainder of the 2023/2024 academic year. Ad hoc bookings are available and are to be booked via the Kura app or portal. Bookings via the Kura app or portal are capacity-linked and you will not be able to make a booking if the bus is full. The addition of ad hoc bookings provides additional flexibility to those children not able to commit to the same booking pattern each week.
Booking confirmation is provided in the Kura app or portal at the final booking confirmation stage. Please consider your children’s after school activities before making your bookings.
Children joining the Foundation year group may be booked as normal, but consideration will be given if your child does not settle into the routine of using the bus service. This does not apply to the siblings of children in the Foundation year group.
Bookings for siblings of St Faith’s children who are attending other schools will be considered, subject to availability. Please contact Mrs Karen Rouse ([email protected]) to discuss this further. Please note all morning journeys will end at St Faith’s and any onward journey will not be part of the home to school transport service.
The school cannot guarantee providing a place if a specific route is running at full capacity, and demand is not sufficient to either increase the size of the vehicle or provide an additional vehicle. Where this is the case, pupils will be placed on a waiting list.
Payments and Charges
Charges are based on the Zone within which your child joins/disembarks the bus. Parents will be advised of the charges at the time of booking. All charges will be billed by St Faith’s termly, in arrears, based on the bookings made.
| Route: | Saffron Walden | Royston | Madingley (mornings only) | |||
| Termly | Ad hoc | Termly | Ad hoc | Termly | Ad hoc | |
| Zone 1 | £535 return | £7.00 per trip | £540 return | £7.10 per trip | n/a | n/a |
| £340 one way | £345 one way | |||||
| Zone 2 | £475 return | £6.50 per trip | £480 return | £6.60 per trip | n/a | n/a |
| £315 one way | £320 one way | |||||
| Zone 3 | £415 return | £5.95 per trip | £420 return | £6.00 per trip | £215 one way | £6.05 per trip |
| £275 one way | £280 one way | |||||
Changes to the Service
Any changes to a pupil’s use of the service must be made on the Kura app or Kura portal. Any associated costs will fall to the parent.
The school reserves the right to make alternations to the advertised routes and will provide reasonable notice of any such alternations. Examples of alterations include and are not limited to removal of a service due to insufficient demand, changes to the routes, changes to the bus stop locations.
Removing your child from a booked service
If you wish to remove your child from the service entirely ONE term’s notice must be provided. Please cancel on the Kura app or portal and also submit in writing to [email protected] copying in [email protected] or charges will be forfeited in lieu.
On the same day – cancellation of return journey
If your child, no longer requires a journey which has been booked please remove your child from the journey using the Kura app or Kura portal.
If your child is at the school but will not be returning home on the bus it is essential that you cancel via the Kura app or portal by 14:00. This includes where your child is attending a sports fixture. We appreciate your assistance in ensuring the passenger list is accurate so that only those using the service are escorted to the bus by St Faiths staff.
Only in emergency situations should you email [email protected] for booking cancellations after the 14:00 cut off time.
St Faith’s reserves the right to remove a pupil from the service if you fail to inform us of your child’s removal from a booked service.
Ad hoc journeys and cancellations
Ad hoc journeys are permitted and must be booked using the Kura app or portal. Bookings are subject to availability.
A minimum of 48 hours’ notice must be given for an ad-hoc booking to be cancelled without incurring any charges. Full charges will apply if 48 hours’ notice is not provided.
Use of the Home to School Transport Service
The service is available to children in Years 1 to Year 8. Children in the Foundation year group may be booked as normal, but consideration will be given if your child does not settle into the routine of using the bus service.
Parents are responsible for ensuring that their children travel safely to and from the school site.
Pupils must present their identification card when embarking and disembarking from the transport. Cards will be scanned onto the Kura driver’s app on their mobile device to track the pupil’s journey on the bus. Cards will be handed out to students at the start of the term.
Parent are requested to remind their children that they are bound by the home to school transport service Code of Conduct contract in these terms and conditions. Any infringement of the Code of Conduct may result in the pupil being either suspended or excluded from the home to school transport service.
The driver will not wait beyond the published times for departure at any collection point. It is the parent’s responsibility to ensure the pupil is at the collection point in good time.
In cases where pupils are not on the unaccompanied travel list, and a parent has not collected their child at the designated return bus stop, the driver will wait for 5 minutes at the destination. If the pupil has still not been collected, the driver will inform the School and Kura. If this journey has further stops, the pupil will remain on the bus until they are either met at a following stop, or they are met back at the school. In such cases Kura will use the contact number stored in a child’s Kura profile to contact the parent regarding which alternative published stop they will use to meet their child or if they will be collected from the school.
Contact Details
If you have an urgent query about your child’s bus route during service, please contact Kura on St Faith’s dedicated number 020 3743 9209. For non-urgent queries please email [email protected]
Changes to the Home to School transport service
We may make route alterations but will provide advance notice should the need to do so arise. The school reserves the right to withdraw the Home to School transport service if it is under-subscribed.
Walking home from the bus stop
Children must be met at the drop off point unless permission has been given for the pupil to walk or travel home from the drop off point unaccompanied.
Lost Property
Should your child leave any item on a school bus please contact the school Office on [email protected].
Code of Conduct
Children must:
- Be ready to board at the allotted time. If late, the bus will be unable to wait.
- Travel on their designated bus only
- Be polite and respectful to the driver and all other passengers at all times.
- Follow any instruction from the driver without question – it is for their safety and the safety of others.
- Stay in their seats with seat belts fastened.
- Look after their belongings and keep them in a safe place.
- Take litter off the bus.
- Maintain a reasonable noise level.
- Adhere to all school policies whilst on the bus, this includes expectations on behaviour.
Children must not:
- Distract the driver, except in an emergency.
- Ask to be dropped off anywhere other than their agreed stop.
- Eat or drink on the bus.
Relevant Policies
Relevant polices including the Safeguarding Children Policy are available on the school website.